DELIVERY POLICY
1. DELIVERING THE PRODUCTS
1.1 Delivery will be deemed to have been effected when the Goods are delivered to your premises or such other location as set out in the order or as agreed with you before delivery, or if you are due to collect the Goods, then when the Goods are collected from our premises or other agreed collection point.
1.2 Delivery dates are given in good faith but are not guaranteed and no liability will be accepted for any loss whatsoever suffered or caused through late delivery or non-delivery and time of delivery shall not be of the essence.
1.3 The costs of delivery will be as told to you during the order process or set out in our current price list and/or on our website.
1.4 Scheduled deliveries will be rescheduled if you fail to meet the payment terms.
1.5 It is your responsibility to ensure items purchased can fit through internal and external access points, including passages, stairwells, landings, and doorways on the way to the destination room. We hold no responsibility for items not fitting on the premises, and any rework or restocking fees will be payable by you prior to final delivery.
1.6 For delivery purposes, we can manufacture furniture for assembly on-site in case there is restricted access to your premises. It is vital, however, that you give us this information when placing an order, as later changes to the design will be charged.
1.7 If we are unable to deliver the goods on the confirmed delivery date for any reason beyond our control, we reserve the right to charge additional fees for any subsequent delivery attempts.
1.8 Our delivery team will unpack your furniture, install it in the room of your choice, and if you wish, we will remove all packing materials from your home and recycle them wherever possible. We are not able to take away your old furniture.
1.9 If you are asked to collect the products from our premises, you can collect them from us at any time during our working hours of 9:00 AM to 5:00 PM on weekdays (excluding public holidays).
1.10 If you fail to take delivery of the Goods when the Goods are ready for delivery or collection for any reason, we will be entitled to charge you a reasonable additional charge, including for storage, insurance, and redelivery.
1.11 If, despite our reasonable efforts, 10 Business Days after the day on which we notified you that the Goods were ready for delivery, you have not taken delivery of them, we may (without prejudice to our rights against you) resell or otherwise dispose of part or all of the Goods.
1.12 We will offer to store the products for up to one (1) week following completion of manufacture of your order, free of charge. Thereafter we reserve the right to apply a discretionary charge for ongoing storage, which will be calculated at a rate of 3% of the total sold value of the products (including VAT) per calendar month and pro-rata for any days or weeks within a monthly cycle, up to the date of delivery.
1.13 If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this), we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or rearrange access to your property, we may end the contract.
1.14 If you wish to reschedule your delivery date and time, you must do so by contacting us at least 48 hours before the scheduled delivery time and date, either by call or text.
2. INSPECTION AND ACCEPTANCE
2.1 Upon delivery or collection, you must sign the delivery/collection note. It is your responsibility to check the items to ensure the goods delivered or collected are as ordered, the correct quantity, and that they are of satisfactory quality.
2.2 By signing this agreement, you consent to our delivery team taking images of the delivered items to ensure delivery and installation have been completed successfully. These images will be subject to our Privacy Policy (see clause 13.1) and will only be stored securely for the purpose intended. The images will not be shared or distributed to any third party. You have a right to access this data, and if you wish to do so, please email clientservices@beveledgedesigns.com
2.3 Subject to Clause 10.4, in the event of any discrepancy whatsoever, you must notify us immediately and within 48 hours upon delivery or collection by writing the discrepancy on the delivery/collection note. Unfortunately, writing “unexamined” or “unchecked” will not be acceptable. If the item is damaged, please retain the packaging. All claims for loss or damage must be made before the end of the next working day.
2.4 You must, at your own cost, return the items that are subject to any discrepancies. Following an inspection by our quality control team, if we are satisfied that there are discrepancies, then we will reimburse you for the costs you incurred in returning the items.
2.5 In all events, the limits of liability for any fault or defect shall not exceed the purchase price of the items.
